WHEN WILL YOU RECEIVE YOUR PURCHASE FROM US?
IMPORTANT: during this global COVID-19 pandemic, shipping times have slowed considerably (including within the UK).
The chaos caused by Brexit is also creating problems for postal and courier companies. There is a new VAT rule for all EU nations receiving packages from non-EU nations (which is now us) from July 1: this means you may be charged an extra fee by your customs authority to receive packages from us!
Packages over 500g to some countries outside Europe will no longer be sent by DHL via their airmail service, but via ocean freight (which may take a month or longer to reach certain areas). This is beyond our control. We may therefore split larger orders down into separate envelopes to try to get them to you faster.
We are advised that shipping times to Australia and NZ are now a minimum of 40-50 days. We are really sorry about this; this is again out of our hands. Please remember you can order Greasy Kulture directly from Kustom Ink in Australia if you would prefer.
The shipping situation is out of our hands but we continue to dispatch most orders the next working day after we receive them. Please, be patient and add extra time to our normal guidelines below.
If you are in the UK and order Greasy Kulture goods (magazines, calendars, merchandise) delivery should be within one to three working days.
If you order Red Wing boots please allow five to eight working days as we may have to order your size in.
If in doubt before you buy, please contact us.
For Europe, please add around five working days to the times above.
For the USA, add five to seven working days to the times above.
For the rest of the world, add seven to ten working days to the times above.
You may be liable for customs and import duties if you are not in the UK.
We use DHL Express for our overseas shipping. The guidelines they give us for delivery times from date of shipping (assuming we have the goods in stock) are:
UK 1-3 working days
Europe 5-7 working days
USA 7-10 working days
Rest of the world 10 working days minimum
In reality, shipments can be a little quicker or slower than this. If your order doesn’t turn up for a long time (bearing in mind these guidelines) please email us at firstname.lastname@example.org and we’ll sort it out.
All packets (multiple magazines, hats, t-shirts etc) posted with The Royal Mail within the UK are sent first class recorded delivery.
All orders over £90 sent outside the UK are delivered by DHL Express airmail (tracked) and should arrive within a few days, wherever you are. Orders under this amount, or under 2kg, will be sent via airmail and are subject to the times at the top of the page. Any customs or VAT charges are to be paid by you, the customer, so please check the rules in your own country (rules for VAT in EU countries change from July 1 so you may now be liable for charges that you weren't before).