Delivery

WHEN WILL YOU RECEIVE YOUR PURCHASE FROM US?

We ship almost all orders the day after we receive them. You should receive a notification from us that your order has shipped.

  • If you are in the UK delivery should be within 1 to 5 days, via Royal Mail.
  • In Europe, airmail delivery should be within 9 to 14 working days. This service is not tracked.
  • In the USA, airmail delivery should be within 14 to 21 days. This service is not tracked.
  • For the rest of the world, airmail delivery should be within 21 to 28 days. This service is not tracked.

Please be patient and wait for the times listed above before contacting us about your order. 

CUSTOMS CHARGES:

Please be aware that BREXIT means all EU customers receiving packages from us may now be charged an extra fee by their customs authority. Wherever you are located in the world, any customs or VAT charges must be paid by you, the customer, so please check the import duty rules in your own country.

Sorry, but if you refuse delivery for any reason, you are responsible for the content(s) of that order and will not be eligible for a refund of the shipping costs you paid.

PACKAGES OVER 2 kg / 4.4 lbs:

Most packets (multiple magazines, t-shirts etc) posted within the UK with the Royal Mail are sent first class recorded delivery.

More valuable orders and those over 2kg sent outside the UK are delivered by DHL Express airmail (tracked) and should arrive within 3-7 days, wherever you are.

Packages under 2kg will be sent via airmail (you may be given the option to track your shipment at checkout) and are subject to the shipping times listed above.  

SHIPPING DELAYS – IMPORTANT: 

Since the global COVID-19 pandemic, shipping times have slowed – and shipping costs have gone up – considerably all around the world (including within the UK). Covid is still being used as an excuse for delays by all the shipping/courier companies.

Packages over 500g to some countries outside Europe will no longer be sent by DHL via their airmail service, but via ocean freight (which may take a month or longer to reach certain areas). This is beyond our control. We may therefore split larger orders down into separate envelopes to try to get them to you faster. We are advised that shipping times to Australia and NZ are now a minimum of 40-50 days (but in reality may be longer).

We are really sorry about this; this is again out of our hands. Please remember you can order Greasy Kulture directly from Kustom Ink in Australia if you would prefer.